Privacy Policy for Excelsior Educational Consulting
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At Excelsior Educational Consulting, (as used in this Privacy Policy, "Excelsior Educational Consulting", "EEC", "us" or "we") values and respects the privacy of our clients and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By engaging with Excelsior Educational Consulting, via our website and/or engaging services with us, you consent to the terms and practices outlined in this policy.
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1. Information We Collect
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The personal information we receive has been provided to us by you, when you visit our website, make an inquiry or enroll in our services. Our clients, may at times, pre-authorize their child's school teacher to provide additional information to us or information may be shared if a client has asked us to accompany them to their child's Individual Education Plan (IEP) meeting.
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Personal Identification Information: Name, email address, phone number, and home address.
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Student Information: Age, grade level, school attended, academic records, learning challenges (e.g., ADHD, dyslexia), and goals.
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Billing Information: Payment details, credit card information, and transaction history.
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Communication: Emails, texts, and other correspondence related to our tutoring, coaching or consulting services.
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2. How We Use Your Information
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Excelsior Educational Consulting uses the personal information collected for the following purposes:
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Service Provision: To fulfill the contractual obligation of EEC to provide personalized educational services, including tutoring, academic coaching, literacy support, and consulting as agreed.
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Client Communication: To schedule sessions, communicate progress, respond to inquiries, and share educational updates. You will periodically receive, by email, text or postcard, various marketing information about related content and upcoming service offerings.
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Billing and Payments: To process payments for services rendered.
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Improvement of Services: To analyze and improve our educational offerings and tailor them to meet individual client needs.
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Compliance: To comply with legal obligations and enforce our terms of service.
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3. Sharing Your Information
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Excelsior Educational Consulting does not sell or share your personal information with third parties, except in the following cases:
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Service Providers: We may share information with trusted third-party service providers who assist with billing, scheduling, and communication. These providers are obligated to keep your information secure and confidential. EEC may disclose personal information to a child's full-time teacher when advance permission is granted by a parent and only when that exchange of information is seen as beneficial to the student's needs/supports.
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Legal Obligations: We may disclose your information if required by law or in response to legal processes to protect our rights or the safety of others.
4. Data Security
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We are committed to safeguarding your personal information. We implement industry-standard security measures, including encryption and secure access protocols, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the Internet, or method of electronic storage is 100% secure, therefore we cannot guarantee its absolute security and will not be responsible for any accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of any personal information you have provided to us.
5. Data Retention
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We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Afterward, we securely delete or anonymize your data in compliance with legal and regulatory obligations.
6. Your Rights
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You have the following rights regarding your personal information:
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Access: You may request a copy of the personal information we hold about you.
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Correction: You may request corrections to any inaccuracies in your personal data
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Opting-Out: Occasionally, you may be the recipient of an email, postal mail or text messages we believe may be of interest to you regarding our services. If you do not wish to receive marketing or other commercial messages from us, simply follow the unsubscribe instructions contained in the message you receive from us.
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Deletion: You may request that we delete your personal information, subject to legal retention requirements. This will not affect the lawfulness of our use of your information based on your consent before it was withdrawn.
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Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us via the "Contact Us" form of our website. We will exercise due diligence in responding to any request within 45 days of receipt.
7. Changes to This Policy
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Excelsior Educational Consulting may update this Privacy Policy from time to time without prior notice. When we make changes, we will post the updated policy on our website. Your continued use of our services following any changes constitutes acceptance of the updated policy.
8. Contact Us
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If you have any questions or concerns about this Privacy Policy or your personal information, please contact us utilizing the Contact Us form on our website:
website: www.excelsioreducationalconsulting.com/contact
Updated as of: 09/08/2024